Our First CPSS and the first in the state of Pennsylvania

In keeping with our continued effort to maintain the highest standard of care, the Lehigh Valley Center for Sight is proud to announce Mandy Bolton, our Bethlehem office manager, is the first person in the state of Pennsylvania to obtain a CPSS certification. CPSS is a Certified Patient Service Specialist.  Currenty the JCAHPO certification is completed and held by our technical staff. The new CPSS certification is now available for our front office staff. To become a CPSS, Mandy was sponsered by the Lehigh Valley Center for Sight and had to take courses encompassing Human Resources, HIPAA, customer service / practice standards, insurance billing / coding, abbreviations of medical terminology, ophthalmic facilities and equipment, anatomy and physiology of the eye, scope of practice / optical dispensary, common ophthalmic diagnosis, eye exams / triaging ocular emergencies, spelling of commonly used words and OSHA.  After Mandy completed the distance learning courses, she completed a 2 hour, 130 question examination. Mandy scored above a 95% on the test and became the first CPSS in the entire state!