Certified Patient Service Specialists at LVC4S

Our Certified Patient Service Specialist Wall of Fame
in our Allentown Office.

When you look for a doctor, you check out his or her credentials, but what about the office staff?

At Lehigh Valley Center for Sight we are pleased to announce that many of our front office are Certified Patient Service Specialists (CPSS).

The CPSS certification is given to medical office professionals who have achieved a national standard of excellence.  They have completed a course which focuses on increasing the quality of patient care.  Among the areas of study for this program are Anatomy & Physiology of the Eye; Common Ophthalmic Diagnoses; Triaging Ocular Emergencies; Insurance, Billing & Coding; as well as HIPAA & OSHA regulations.

Our Certified Patient Service Specialists all wear a gold pin which indicates their achievement.  Our CPSS staff now includes Mandy Bolton, Michelle Carl, Christina Dean, Rebecca Dietz, Rose DeLesio, Beth Handwerk, Valerie Hotmer, Dani Kerchenel, Rosanne Kocher, Eileen Konigsberg, Ethel Reiss, Carolina Taverez,  and Diana Ubilla.

Certified Patient Service Specialists Valerie Hotmer, Dani Kerchenel and Ethel Reiss
are all part of our front office staff.

Becky Dietz, our billing manager,  and Eileen Konigsberg, of our front office staff,
 are both Certified Patient Service Specialists.